Users' Guide
Based on Conflict Chart by L. Shay Bright, CSU
Adapted & Programmed by Milt Hetrick, CMS

To Manage a Conflict...

1. Characterize the Parties (People) involved in the Conflict

2. Assess the Conflict History

2.1 Identify the Parties Involved in the Past 2.2 Assess and Characterize the Past Relationship of the Parties 2.3 Assess the Parties' Power / Resources in the past 2.4 Analyze & Highlight Significant Historical Events 2.5 Assess Psychological Effects of the Past

3. Characterize the Conflict Context

4. Assess Party Orientation

5 Understand the Conflict Dynamics

5.1 Characterize the Behavior Styles of the Parties 5.2 Identify Conflict Events 5.3 Analyze the Action-Reaction of the Parties 5.4 Summarize & Document the Dynamics of the Conflict

6. Develop and Implement a Conflict Intervention

4. Assess Party Orientation