CONFLICT MAPPING TOOL 001
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Users' Guide
Based on Conflict Chart by L. Shay Bright, CSU
Adapted & Programmed by Milt Hetrick, CMS

To Manage a Conflict...


+ 1. Characterize the Parties (People) involved in the Conflict

+ 2. Assess the Conflict History

+ 3. Characterize the Conflict Context

+ 4. Assess Party Orientation

+ 5 Understand the Conflict Dynamics

+ 6. Develop and Implement a Conflict Intervention
 

5 Understand the Conflict Dynamics
 
Conflict dynamics consist of the actions and reactions of parties, as well as the events that these actions provoke or dissuade. These dynamics, if recognized or predicted by an intervenor, can highlight ways around a conflict or strategies to resolve a conflict.